Registration
	Can I use the services offered at CANON iMAGE GATEWAY if I am not a member?
	All services offered at CANON iMAGE GATEWAY are provided exclusively for members of CANON iMAGE GATEWAY. However, anyone is able to view photos at CANON iMAGE GATEWAY, if an email invitation has been sent from a member.
	Can anyone register to become a member?
	In order to register to use CANON iMAGE GATEWAY, you must purchase a Canon digital photo product that is compatible with CANON iMAGE GATEWAY. A list of products compatible with CANON iMAGE GATEWAY can be found here. If you don't have a compatible Canon product however, you can still register to My Canon at http://my.canon-europe.com.
	What is My Canon?
	My Canon is your personalised Canon experience. Registering with My Canon will give you access to member-only offers and services which you personalise to your needs. Registering with CANON iMAGE GATEWAY will automatically give you access to My Canon.
	If I have two Canon products, can I create two accounts?
	You can only register for one CANON iMAGE GATEWAY account with one product. However, you are able to register for multiple products during the registration process.
	Where can I find the serial number for my Canon's product?
	The serial number is usually located on the bottom of the product. For digital cameras, this is a 10-digit number with a prefix 'No.'.
	After registration, how soon can I use the site?
	On completion of the membership registration, we will send the login password to the email address with which you registered. Once you receive the password, you will be able to use CANON iMAGE GATEWAY straight away.
	If I forgot my password, what should I do?
	Go to the CANON iMAGE GATEWAY login page and click on 'Forgotten Password?'. Enter the email address with which you registered to CANON iMAGE GATEWAY and you will receive an email with your new password.
	After registration, I did not receive a confirmation email, why?
	You might have made a mistake in the email address at the time of registration, hence we were unable to send an email to you. Therefore, please try to re-register with the correct email address and you should receive an email notification from us.
Online Photo Album
	Is there restriction in the album storage space?
	Each member will be granted with 100MB storage space.
	How long will the images be stored?
	If your online photo albums have not been accessed for 180 days since the last access date, all data inside your online photo albums will be deleted. To avoid your album being deleted, please login to CANON iMAGE GATEWAY and access one of your online photo albums. The last access date will then be updated. Note: By accessing one of your online photo albums, the last access date is updated. If visitors access one of your online photo albums, the last access date is also updated.
	How can I tell how much storage space I have left for storing my photos?
	You can find out the used storage space on your CANON iMAGE GATEWAY Top Page. Alternatively when you upload photos from ZoomBrowser EX / ImageBrowser, you can check your available storage in the application.
	Is there a restriction of the quality of the photo or the size of photo to be uploaded into the site?
	Provided the total size of the photos in your account, after uploading, does not exceed the 100MB, you can upload as many photos as you like.
	How many photos can I store in my online photo albums?
	You can store as many photos as you want until the total size of photos stored reaches 100MB of the storage space. You can store up to 500 images in one album. You can create as many albums as you like.
	Can you only upload photos from ZoomBrowser EX / ImageBrowser?
	You can also add photos from the CANON iMAGE GATEWAY directly using 'Upload images' option.
	After uploading my photos, what can I do with them?
	Among other things, you are able to perform the following functions: Rotate your photos Organise and arrange the orderings of the photos Move and copy photos between your albums Correct red eye
	Can I add comments to the photo stored in the album?
	From your online photo album, you can edit the title of a photo by clicking 'Edit images' button inside an album within 'Album view'. Alternatively, you can add comments to the photos in ZoomBrowser EX / ImageBrowser and upload together with your images into your online photo album. For further details, please read the Software Starter Guide accompanying ZoomBrowser EX / ImageBrowser.
	Can I add sound to the photo in the album?
	It is possible to attach the recorded sound to the photos and upload them together into your online photo album from ZoomBrowser EX / ImageBrowser. However, it is not possible to attach a sound file to the photos once they are uploaded into your online photo albums. For further details, please read the Software Starter Guide accompanying ZoomBrowser EX / ImageBrowser.
	Can anyone have access to my photo albums?
	Your CANON iMAGE GATEWAY account is password protected and so you are the only person who will have access to your photos stored at your CANON iMAGE GATEWAY account. However, you can share your photos online with your friends by sending them a share email invitation.
	Is it possible to upload RAW images?
	We currently do not support RAW images, the images to be stored must be of JPEG image. Please convert your images of RAW format into JPEG format before uploading into your online account.
	Can I upload several photos at one time from ZoomBrowser EX / ImageBrowser?
	It is possible to upload multiple photos at one time so long as the total size does not exceed your storage space. It is advisable to verify the necessary storage space is available in ZoomBrowser EX / ImageBrowser before the upload.
	Can I upload movies?
	It is possible to upload movies by using ZoomBrowser EX / ImageBrowser provided with your product. It is required to download "CANON iMAGE GATEWAY Upload Task" from the link here.
	While uploading the picture it exceeds the storage capacity of the album, what can I do?
	At the point of exceeding the storage space, you would not be able to upload the photos. You must stay within the 100MB boundary.
	The upload option is not shown in the online photo album. What is the reason?
	You can not upload photos as you have exceeded the storage space.
	When I share photos with my friends and family, what do I actually send to them?
	In order to share photos with your friends and family, you will first be required to create an album with the photos that you want to share. When you send the share invitation, a unique link will be generated which will enable your friends and family to see the photos.
	Another email application was launched when sending email from online photo album. How can I use my own email application?
	You can specify an email application in your browser settings. For Microsoft Internet Explorer users: Click the Internet option in the Tools menu, then select Programs tab, and specify the email application.
	I have received an invitation to a friend's online photo album on CANON iMAGE GATEWAY - how can I view the images?
	To view the online photo album that your friend has sent to you, simply click on the link in the email you have received which will take you directly to the album.
	When I click on the link in the invitation email, my friends album is not shown - Why can I not browse the online photo album?
	The reasons you may not be able to browse your friend's online photo album are: Your friend has already deleted the album. Your friend has changed the share settings, and has not permitted album sharing.
Online print order
	How do I place an order?
	To order photos click on the 'Online Print Order' in the CANON iMAGE GATEWAY home page or 'Order prints' in the 'Online Photo Album'. Then follow the instruction on the page.
	What is a Print Center?
	The Print Centers are specialist printers who will fulfil your order and deal with all your printing related queries. If you have any queries regarding your order please contact your Print Center directly. Please note that you are purchasing from the Print Center directly, and not from Canon. Canon is not responsible for your relationship with the Print Center and when ordering you must accept the Print Center's T&C's on the Print Center website.
	What print formats can I buy?
	Available print formats may differ from Print Center to Print Center. For detailed information please go to the Print Center's website, or contact the Print Center directly.
	What are the prices?
	You can find out the prices on your Print Centers' website.
My Camera
	Is the My Camera service free of charge?
	My Camera is a completely free service to members.
	What are the data formats of My Camera downloads?
	The Start-up Image of My Camera is JPEG image of 320x240 pixels. Whereas the sound files are of WAV format. The sound sample are at 11.025kHz or 8.000kHz, 8bit and monaural. For further details, please read the Software Starter Guide accompanying ZoomBrowser EX / ImageBrowser.
	Is it possible to make my own My Camera theme?
	You can make your own My Camera theme. For further details, please refer to the Software Starter Guide of ZoomBrowser EX / ImageBrowser.
	How I do upload the My Camera settings into my camera?
	After you have successfully downloaded the My Camera settings from CANON iMAGE GATEWAY, you can upload the files as a Theme or individually from ZoomBrowser EX / ImageBrowser.
	Can all cameras use My Camera function?
	Please refer to the My Camera compatibility chart here.
My Account
	How can I change my password?
	You can change your password by going to 'My Account'. Please make sure the password is at least 6 characters long.
	How can I change my home address details?
	To change your address, go to 'My Account' then simply enter your new address in the provided text fields and click the [Update] button.
	How can I subscribe or unsubscribe to updates from CANON iMAGE GATEWAY and Canon?
	You can subscribe or unsubscribe to receive updates from CANON iMAGE GATEWAY and/or Canon in 'My Account'. Tick or un-tick the appropriate box.
Supported products
	Which products are supported by CANON iMAGE GATEWAY? Which products are supported by 'My Camera'?
	Click here to see the list of supported products.
Miscellaneous
	What are the browser requirements for using CANON iMAGE GATEWAY?
	For Windows user: Microsoft Internet Explorer 5.5, 6.0, or 7.0 are supported. (Browser settings must be able to accept JavaScript, Cookies and ActiveX. ) For Macintosh user: Safari 1.3 or 2.0 are supported. (Browser settings must be able to accept JavaScript, Cookies and ActiveX. )
	Which countries can use CANON iMAGE GATEWAY?
	At present, the following countries have access to CANON iMAGE GATEWAY: United Kingdom, Ireland, France, Germany, Italy, Spain, Austria, Belgium, Denmark, Finland, Luxembourg, Netherlands, Norway, Sweden, Portugal, Greece and Switzerland.
	What sort of security measures do CANON iMAGE GATEWAY use?
	Both Verisign certification and data encryption of SSL are being used at CANON iMAGE GATEWAY to protect the user details information. This ensures that your data will not be abused by third parties while being sent to CANON iMAGE GATEWAY. In addition, any illegitimate access to the site is monitored.
	What is the privacy policy at CANON iMAGE GATEWAY?
	Details of CANON iMAGE GATEWAY policy can be found in the Terms and Conditions.
To IE6 SP2, IE7 users and Windows Vista users
	What should I do if a dialog and an information bar appears whilst installing the plug-in program on IE6 SP2, IE7?
	A confirmation/warning dialog or information bar may appear when you click the Install plug-in button on Internet Explorer 6.0 SP2, 7.0. Follow the steps below to continue installing the plug-in program. 1. Move the mouse cursor to the information bar and click it. 2. Pop up menu appears on the information bar. 3. Click Install Active-X or Run Active-X in the pop up menu.
	Why is my printer not listed in the "Home printing" pull down menu, even though I have a compatible printer?
	If you are using a printer driver which is pre-installed in Windows Vista, you can not use the "Home printing" function. You can use "Home printing" by installing a printer driver from the CD-ROM that is bundled with your printer. You can also download the printer driver from Canon website.
	How can I check for the latest printer information about Windows Vista support?
	The latest information for using your printer with Windows Vista is provided at http://www.canon.com/support-hub/Vista.
	How can I print images using the "Home printing" function with IE7?
	A security warning dialog may appear when printing from Internet Explorer 7.0. In this case, click Allow to continue. Select the Do not show me the warning for this program again check box before clicking Allow to hide this warning dialog from the next time.
	What should I do if these dialogs appear while installing, uninstalling or starting plug-in program?
	A confirmation/warning dialog may appear when installing, uninstalling, or starting plug-in program on Windows Vista. This dialog appears when administrative rights are required to perform a task.If you are logged on to an administrator account, click Continue or Allow to continue. If you are logged on to a standard account, enter an administrator's password.
If you still can't find the answer, please click here to contact Canon Customer Support